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Controlling in Weiterbildungseinrichtungen – Aufbau und Ergebnisse einer empirischen Studie
Zurwehme, Annikka - In: Metrika 18 (2008) 4, pp. 445-469
Management control in training institutions is still a missing topic in theoretical and empirical management control research. Therefore the following article presents a framework of management control in training institutions based on the main terms discussed in this context. To illustrate and...
Persistent link: https://www.econbiz.de/10010995191
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Das Qualitätsmanagement und Ratingindikatoren von SDAX Unternehmen
Gürtler, Marc; Schunck, Stefan - Department Wirtschaftswissenschaften, Technische … - 2005
Der Beitrag behandelt die erst kürzlich in der Zeitschrift Die Betriebswirtschaft durch Haller (2004) aufgeworfene Frage, ob und inwiefern ein funktionierendes Qualitätsmanagement Einfluss auf die Wirtschaftlichkeit von deutschen Unternehmen nimmt. Konkret wird im Rahmen einer empirischen...
Persistent link: https://www.econbiz.de/10009646429
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Gestión de la calidad en servicios: una revisión desde la perspectiva del management
García Piqueres, Gema; López Fernández, Concepción; … - In: Cuadernos de Gestión (2007)
[ES] El objetivo de este artículo es llevar a cabo una revisión de la literatura sobre calidad en el sector servicios en un esfuerzo por sintetizar y estructurar el conocimiento existente en este campo y plantear una serie de sugerencias sobre posibles futuras investigaciones en el mismo....
Persistent link: https://www.econbiz.de/10011277809
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Quality management in services: an overview from the management field
Bedia, Ana M.ª Serrano; Fernández, Concepción López; … - In: Cuadernos de Gestión 7 (2007) 1, pp. 33-49
The objective of this paper is to carry out a review of the quality literature in the service sector in an effort to synthesize and structure existing knowledge and offer suggestions for future research in the field. We mainly focus our review on management studies, written in the context of...
Persistent link: https://www.econbiz.de/10008505712
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Assessing the corporate service quality performance of design-build contractors using quality function deployment
Arditi, David; Lee, Dong-Eun - In: Construction Management and Economics 21 (2003) 2, pp. 175-185
The design-build (D/B) project delivery system has gained increased market share in the last few years. It is superior to traditional systems in some respects but some claim that it does not lend itself to effective quality assurance and control. D/B construction owners who are in the process of...
Persistent link: https://www.econbiz.de/10005438568
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School Choice and School Quality in the US
Nechyba, Thomas - In: CESifo DICE Report 2 (2004) 4, pp. 33-38
Persistent link: https://www.econbiz.de/10005037313
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Technology and empowerment in Danish insurance companies
Nielsen, Jorn Flohr; Blandfort, Jon; Langer, Frederik; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 118-140
Both empowerment and the use of emergent technologies are ways to cope with increasing competition and customer demands on service industries. The relationship between empowerment, technology and behaviour at the service encounter is, however, sparsely documented. This article offers a...
Persistent link: https://www.econbiz.de/10005753785
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Technology and empowerment in Danish insurance companies
Nielsen, Jorn Flohr; Blandfort, Jon; Langer, Frederik; … - In: International Journal of Financial Services Management 1 (2005) 1, pp. 118-140
Both empowerment and the use of emergent technologies are ways to cope with increasing competition and customer demands on service industries. The relationship between empowerment, technology and behaviour at the service encounter is, however, sparsely documented. This article offers a...
Persistent link: https://www.econbiz.de/10008580394
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Applying RFID in warehouse operations of an Italian courier express company
Pacciarelli, Dario; Andrea D’Ariano; Scotto, Michele - In: Netnomics 12 (2011) 3, pp. 209-222
management process. This study considers the use of RFID tags to facilitate identifying items in a package delivery service … to the operations handbook. In a second phase, we introduce radio frequency identification (RFID) technologies in the … configuration of the warehouse and of the RFID-based package management process is obtained by a non-linear optimization model that …
Persistent link: https://www.econbiz.de/10010987564
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Using Survey Data to Design a RFID Centric Service System for Hospitals
Mogre, Riccardo; Gadh, Rajit; Chattopadhyay, Arunabh - In: Service Science 1 (2009) 3, pp. 189-206
Information Technology, and especially RFID (Radio Frequency IDentification) allow hospitals to re-engineer their processes in … element of the service itself; therefore a service design approach is believed to improve the adoption rate of RFID in … hospitals. The main goal of the present study is to propose an RFID based service platform for hospitals, which is consistent …
Persistent link: https://www.econbiz.de/10010990698