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Social Customer Relationship Management (Social CRM)
Alt, Rainer; Reinhold, Olaf - In: Business & Information Systems Engineering 4 (2012) 5, pp. 287-291
Persistent link: https://www.econbiz.de/10010848856
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Campus Management System
Alt, Rainer; Auth, Gunnar - In: Business & Information Systems Engineering 2 (2010) 3, pp. 187-190
Persistent link: https://www.econbiz.de/10010680763
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Service Lifecycle Management
Fischbach, Michael; Puschmann, Thomas; Alt, Rainer - In: Business & Information Systems Engineering 5 (2013) 1, pp. 45-49
Persistent link: https://www.econbiz.de/10010680791
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Hybrid Customer Interaction
Nüesch, Rebecca; Alt, Rainer; Puschmann, Thomas - In: Business & Information Systems Engineering 57 (2015) 1, pp. 73-78
Persistent link: https://www.econbiz.de/10011241562