The fast growing of e-commerce proceeded in profits for many companies. Its application associated to well-designed workflows, i.g., the virtual customer care procedures, can benefit the companies by building long term competitive advantages. This study analysed the virtual customer care of ten...

Online piracy may substantially undermine intellectual property rights of digital goods. There is much controversy concerning the issue of music piracy over the internet and the implementation of new information technology in Customer Relationship Management (CRM) with the rebirth of Napster and...

The internet and all other kinds of networks have changed our way of life in general and the way to do business in particular and, as a result, many companies nowadays are conducting and transferring their businesses online. However, some of them are not successful. Until now, the majority of...

Online piracy may substantially undermine intellectual property rights of digital goods. There is much controversy concerning the issue of music piracy over the internet and the implementation of new information technology in Customer Relationship Management (CRM) with the rebirth of Napster and...

The internet and all other kinds of networks have changed our way of life in general and the way to do business in particular and, as a result, many companies nowadays are conducting and transferring their businesses online. However, some of them are not successful. Until now, the majority of...