The success of a bank depends on the quality of the relationships it establishes with customers, gaining confidence and … the value it provides. For a higher service quality and to prevent errors, banks must set features of quality service and … the means and methods of measurement and evaluation. The purpose of this paper is to establish quality standards for …

Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and … of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and … the main elements of a quality programme. …

The aim of this study is to introduce the meaning of quality and to show how customers recognize the quality what … companies offer. Quality – and recently ethics, too – are main points during shopping and consumption therefore they should be … were, to figure out why customers might become disappointed concerning quality and promises and what consumers think about …

of quality and standards of academic education. A school needs to show that quality of its curricula and academic degrees … is of importance and that it is willing to implement means to assure and demonstrate this quality. Current theoretical … outcomes of the study are devoted to the definition of the content of quality under the conditions of a college. In the results …

word of mouth marketing and other ways. The paper focuses on the quality of higher education institutions and its … evaluation from the alumni perspective. The methodology for an alumni attitudes survey on the quality and level of education …

The present paper performed an analysis of the quality standards the Romanian journals of journalism and communication …

parent brand. The results indicate that brand awareness has a significant impact on brand extensions with regards to quality … become suspicious about the parent brand. Thus, quality and trust are pivotal factors influencing consumers’ positive …

The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and … the development of the quality management systems in the sector as part of the national quality management system in … tourism. Since the TICs perform a prominent role in destination marketing management, the quality of their services seems to …

The evaluation of the educational services quality by the students represents an important element of the internal … quality monitoring process for the identification of the necessary actions required in the continuous improvement of the … offered educational quality, and on the other hand it represents an indicator of the university interest of having access at …

and marketing activities leading to improved quality of hotel’s services and hence the formation of differentiation …. Hospitality, service quality accommodation are some of the elements that may influence not only the dynamic of tourism as an … industry, but also its efficiency. Experienced travelers know the importance of the role that quality plays in strengthening …