There is a widely held assumption that product market strategies, skill and pay are linked. Supportive evidence is typically drawn from manufacturing and using quantitative analyses. Emergent research of the link in services is ambivalent and has methodological limitations. This article...

Interactive service job growth in the UK is significant.Analysis of labour within these services has tended to focus on employee attitudes, framed through emotional labour. Such analysis is not incorrect, just partial. Some employers also demand aesthetic labour, or employees with particular...

Temporary work continues to stimulate research and debate in many developed countries. This research provides contemporary data on temporary work agency employment in the Australian hotel industry. Findings reveal that an absence of regulation governing the temporary work agency industry in...

This research paper was commissioned and funded by the Scottish Trade Union Congress (STUC). It is being disseminated through the TUC’s unionlearn High Road project. The project is part of a community programme called Equal – a European Social Fund initiative that tests and promotes new...

How to stimulate growth and support job creation are two critical challenges that countries and localities confront and limited resources require lateral thinking about how actions in one area, such as employment and training, can have simultaneous benefits in others, such as creating new jobs...