Malhotra, Pooja; Singh, Balwinder - In: International Journal of Electronic Finance 4 (2010) 1, pp. 64-83
This paper seeks to examine the impact of internet banking on banks' performance and also whether, among banks offering … internet banking, those that have offered it for a relatively long time outperformed those that only recently began to offer it … analysis indicates that experienced internet banks are larger banks and have better operating efficiency ratios and rely less …