Customers' expectations for next generation internet banking
Year of publication: |
March 2016
|
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Authors: | Seetharaman, Arumugam ; Singhal, Saurabh ; Galdhar, Pankaj ; Raj, John Rudolph ; Saravanan, A. S. |
Published in: |
Journal of information & knowledge management : JIKM. - Singapore : IKMS, ISSN 0219-6492, ZDB-ID 2225563-1. - Vol. 15.2016, 1, p. 1-28
|
Subject: | Internet banking | innovative interface | integration with social media | money management tools | instant customer service | enhanced convenience | internet security | Internet | Electronic Banking | Electronic banking | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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