We illustrate a process for designing solar thermal chemical reactors for industrial applications. The process is iterative and involves developing a numerical model of the reactor that links the radiation heat transfer to the other modes of heat transfer and the kinetics of the chemical...

The collective and single particle dynamics of highly concentrated polystyrene micronetwork spheres of 200 nm diameter as measured by photon correlation spectroscopy (PCS) and forced Rayleigh scattering (FRS), respectively, show the same qualitative features as known for molecular liquids or...

For virtually all firms, the means of generating shareholder value comes by having customers consistently come back. The measurement of customer satisfaction and repurchase intention is therefore critical to managers and researchers. Unfortunately, recent research studying the effect that 1)...

One of the most controversial findings in Morgan and Rego (2006) was that two widely advocated loyalty metrics, “Net Promoter” and “Number of Recommendations,” have little or no value in predicting the financial outcomes of firms. We argue that neither measure was actually examined and...