Menor, Larry J.; Roth, Aleda V.; Mason, Charlotte H. - In: Manufacturing & Service Operations Management 3 (2001) 4, pp. 273-292
This research demonstrates that operations agility---defined as the ability to excel simultaneously on operations … retail banks, display the characteristics of agility like their manufacturing counterparts is open to debate. Conventional … suggest the contrary. The agility paradigm is viable in environments calling for a mix of strategic responses. Applying …