In this research, we first evaluated the current practices of the Turkish local e-governments. Then, building upon an earlier study of local e-governments in Europe (Key Elements for Electronic Local Authorities’ Networks [KEeLAN], 2002), we compared the Turkish local e-government stages with...

E-banking is a recent phenomenon in Pakistan and is a relatively less investigated topic of academic research. This paper sets out to investigate the dimension of e-service quality in Pakistani banks. A quantitative approach was used to identify and capture the e-service dimensions in the...

There are various approaches to the measure quality of e-services. They have mentioned many dimensions of e-service quality provided by service organisations i.e. banking, restaurant, investment, trade etc. However, sometimes there may be confusions in selecting appropriate dimensions to assess...

Given the growth of the service sector, and advances in information technology and communications that facilitate the management of relationships with customers, models of service and relationships are a fast-growing area of marketing science. This article summarizes existing work in this area...

В статье автор рассуждает об угрозах информационной безопасности, в том числе имеющих стратегический характер, исходящих из киберпространства. Проводится...

Most tourism consumers who book tourism services online are likely to be selective and technologically literate. Online travel agencies must therefore evolve if they want to compete. This study tests the following hypothesis: perceived e-service quality is a multidimensional construct that...

Online information servers that provide access to diverse databases where users can search for, browse through, and download the information they need have been rapidly increasing in number in the past few years. Online vendors have traditionally charged users for information on the based on the...

The new economy, also called e -economy, is the most frequently used term in economic and technical literature, discussions of scientists, businessmen and politicians beside globalization and information technology society. Three planes of under standing of the new economy can be distinguished:...