E-banking is a recent phenomenon in Pakistan and is a relatively less investigated topic of academic research. This paper sets out to investigate the dimension of e-service quality in Pakistani banks. A quantitative approach was used to identify and capture the e-service dimensions in the...

This research aims to identify the attitudes of university students, who are assumed to keep up with innovative changes and developments, towards technology. It is also aimed to test and improve the validity and reliability of the scale through methods such as factor analysis and confirmatory...

The paper investigates the path 'perceived service quality – perceived customer value – customer satisfaction – behavioural intentions' in Indian retail banking. The service quality attributes were identified from literature and finalised after interviews with bank managers. Two service...

A reliable and valid CRM (customer relationship management) index is developed in this paper. A standard methodology for scale development was followed; further to this the CRM index is developed through a case based method along with the customer and service provider weights. The findings clearly...

Western J., StimsonR., Baum S. and Van Gellecum Y. (2005) Measuring community strength and social capital, Regional Studies 39 , 1095-1109. Five case study communities in both metropolitan and regional urban locations in Australia are used as test sites to develop measures of 'community...

Neben spezifischen Objektattributen ist die Lage eine der fundamentalen Immobilienpreisdeterminanten. Aber wie bedeutsam ist die Lage im Vergleich zur Wohnfläche oder zum Alter einer Immobilie? Unsere Ergebnisse zeigen, dass die relative Bedeutung der Lage hinsichtlich des Bestimmtheitsmaßes...