information about expected and actual prices to be paid. We recorded participants’ self-assessed satisfaction or disappointment on … participants’ emotions is considered. We analyse how disrupted satisfaction treadmills make people feel disappointed at the face of …

-related happiness includes user emotions and satisfaction. This study uses psychological happiness theories to explore these website …-related emotional and satisfaction issues to understand key factors of website-related happiness. A website-related happiness instrument …

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit … raised that it could in-crease customer satisfaction and strengthen customer loyalty. Therefore, a more in-depth question …

Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …

has on game outcome and whether betting markets fully incorporate this information. A visiting team travelling west to … east and crossing at least one time zone is shown to significantly increase the probability of the home team winning. This …

. Our findings show that visitors clearly view this museum from a holistic perspective: overall satisfaction was greater … than satisfaction regarding any individual items. In this respect, the holistic approach appeals especially to younger … exclusively to the Anne Frank House, the innovative approach used to measure visitor satisfaction can be applied to any en …

analyse consumer choices in a computer-based experiment. Supplier reputations, consumer satisfaction, and customer reactions …