During winter operation, an air-source heat pump extracts heat from the cold outside air and releases the heat into the living space. At certain outside air conditions, when it operates in heating mode, frost can form on the air-cooled heat exchanger, decreasing the heating performance....

A HfB2-SiC ceramics were fabricated via a reactive hot pressing using Hf, B4C, and Si as precursors. The reaction temperature for the reactive hot pressing between 1800 and 1900°C was determined by reaction of the precursor at different temperatures from 900 to 1800°C. The effective size...

Service-processes of electronic retailers are founded on electronic technologies that provide flexibility to sense and respond online to the dynamic and complex needs of customers. In this paper, we develop a taxonomy of service-processes in electronic retailing and demonstrate their linkage to...

The relationship between customer loyalty and the order procurement and order fulfillment processes of electronic retailers is empirically examined in this paper. The study sample contains data from 52 electronic food retailers. After controlling for the retailers' product categories based on...

E-service involves the delivery of useful services through information technology based service delivery channels such as the Internet. A distinguishing feature of e-service is the active and significant participation of customers in the service co-production process. With increasing customer...

Electronic food retailers can satisfy their customers more effectively if they understand how this particular market works. As in other service segments, the emergence of electronic business-to-customer services in the retail food industry poses questions for managers about the design of new...

Decision making by physicians on patients' treatment has come under increased public scrutiny. In fact, there is a fair amount of debate on the effects of marketing actions of pharmaceutical firms toward physicians and their impact on physician prescription behavior. While some scholars find a...

The affiliation of Stefan Stremersch was incorrectly set in Management Science, Vol. 53, No. 11, November 2007, pp. 1688-1701. The correct affiliation appears above and in the online version.

The financial decisions of durable goods makers can impose spillovers on their consumers. Namely, durable goods provide a consumption stream that frequently depends on services provided by the manufacturer (e.g., warranties, parts, and maintenance). Manufacturer bankruptcy, or even the...