This study is an attempt to apply the concept of organisational vision to quantitative measures of service operation. Service organisations look at customer satisfaction ensuing from service quality delivery as a source of competitive advantage. To be able to contribute towards this end, vision...

This study proposes a theoretical framework of public announcement intention from a perspective of corporate social responsibility, including nine propositions developed to help explain the framework. In the proposed framework, public announcement intention is positively influenced by CSR...

This study proposes an ethical model of IT product recall intention based on the theory of reasoned action considering information asymmetry. This study is one of the first to consider information asymmetry in the formation of IT ethical intention. In the proposed model, nine propositions are...