The aim of this study is to empirically examine the determinants of customer loyalty (CL) in mobile telecommunication services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the determinants of customer loyalty. The currently...

Der Ländervergleich zeigte, dass die Einführung und Stimulierung von Wettbewerb zu merkbaren Wohlfahrtsgewinnen in einzelnen Marktsegmenten - Fernverkehr und internationaler Verkehr - geführt hat. Erkennbar wurde auch, dass der Einsatz sektorspezifischer Regulierung tendenziell zu höheren...

Multiple mobile phone (M²P) usage has become an increasing practice in Nigeria but little is known about the factors propelling it or related communication processes. An examination of its operations reveals interaction with economic and social factors for reduction in call costs and management...

This survey paper analyses some of the fundamental economic and management science issues concerning the communications and information economy ,with special emphasis on mobile communications. Are first highlighted major trends such as the balkanisation of the communications networks , and the...

This survey paper analyses some of the fundamental economic and management science issues concerning the communications and information economy ,with special emphasis on mobile communications. Are first highlighted major trends such as the balkanisation of the communications networks , and the...

Wireless technologies have created an unprecedented opportunity for rural customers in the developing world to solve their communication and information problems in an instantaneous, interactive and customised way. The framework of the study focuses on existing mobile village phone model in...

This paper studies the impact of information and communication technologies (ICT), especially mobile phone rollout, on economic growth in a sample of African countries from 1988 to 2007. Further, we investigate whether financial inclusion is one of the channels through which mobile phone...