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Pro: Opening the Services Market – Standing Still is not an Option / Contra: Greens ask for Alternative Approach to the Liberalization of Services in the EU
McCreevy, Charlie; Rühle, Heidi - In: CESifo Forum 6 (2005) 1, pp. 29-31
Persistent link: https://www.econbiz.de/10004998670
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Gestión de la calidad en servicios: una revisión desde la perspectiva del management
García Piqueres, Gema; López Fernández, Concepción; … - In: Cuadernos de Gestión (2007)
[ES] El objetivo de este artículo es llevar a cabo una revisión de la literatura sobre calidad en el sector servicios en un esfuerzo por sintetizar y estructurar el conocimiento existente en este campo y plantear una serie de sugerencias sobre posibles futuras investigaciones en el mismo....
Persistent link: https://www.econbiz.de/10011277809
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Quality management in services: an overview from the management field
Bedia, Ana M.ª Serrano; Fernández, Concepción López; … - In: Cuadernos de Gestión 7 (2007) 1, pp. 33-49
The objective of this paper is to carry out a review of the quality literature in the service sector in an effort to synthesize and structure existing knowledge and offer suggestions for future research in the field. We mainly focus our review on management studies, written in the context of...
Persistent link: https://www.econbiz.de/10008505712
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Kundenintegration bei Finanzdienstleistungen
Enke, Margit; Poznanski, Steffi - Fakultät Wirtschaftswissenschaften, Technische … - 2005
Zur Erstellung maßgeschneiderter Dienstleistungen ist die Mitwirkung des Kunden (Kundenintegration) unerlässlich. Dem … Management von Kundenintegration auf Anbieterseite wird jedoch in der Praxis zu wenig Bedeutung beigemessen. Sie hat aber … fundmentalen Einfluss auf die Effizienz und Effektivität der Leistungserstellung. Der vorliegende Beitrag stellt Kundenintegration …
Persistent link: https://www.econbiz.de/10009207067
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Perceptions of employment stability among working professionals within the global economic crisis
Smith, Alan D. - In: International Journal of Electronic Finance 5 (2011) 1, pp. 49-83
A survey was designed and formally tested via multivariate statistical analysis of working professionals, representing the service sector from the Pittsburgh, PA, metropolitan area to testing assumptions concerning the effectiveness of governmental intervention, demographics and strategies for...
Persistent link: https://www.econbiz.de/10009352610
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An exploratory study of service productivity index for service industry evaluation
Indrianti, Nur - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 331-343
This paper presents an exploratory study of service productivity index (SPI). Given the weakness of the previous service productivity measurements, this paper presents an improvement in measuring service productivity. With regard to the basic principal of productivity, it is proposed to measure...
Persistent link: https://www.econbiz.de/10010668928
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Relational capital and SME collaborative strategy in the Malaysian service industry
Downe, Alan G.; Loke, Siew-Phaik; Sambasivan, Murali - In: International Journal of Services, Economics and Management 4 (2012) 2, pp. 145-166
Effective management of collaborative relationships requires an in-depth understanding of constructs contributing to the performance of the collaborating firms. Using structural equation modelling (SEM) approach, we explored the interfirm relational capital leading to more successful strategic...
Persistent link: https://www.econbiz.de/10010668946
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FDI in India and its economic effects on service industry
Feng, Yin - In: International Journal of Trade and Global Markets 2 (2009) 2, pp. 179-193
, and there is only a weak long-run causality running from output of services to FDI. …
Persistent link: https://www.econbiz.de/10008539559
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FDI in India and its economic effects on service industry
Feng, Yin - In: International Journal of Trade and Global Markets 2 (2009) 2, pp. 179-193
, and there is only a weak long-run causality running from output of services to FDI. …
Persistent link: https://www.econbiz.de/10005048982
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Consumer Assistance to Recycle and Save Act: empirical examination of government-sponsored financial incentives
Smith, Alan D. - In: International Journal of Electronic Finance 4 (2010) 2, pp. 120-155
The Cash for Clunkers program is the popular nickname for the Car Allowance Rebates Program created in the Consumer Assistance to Recycle and Save Act of 2009 (CARS). A review of the applied literature on CRM, economic policy, and the newly enacted government program providing financial...
Persistent link: https://www.econbiz.de/10008755367