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Kundenintegration bei Finanzdienstleistungen
Enke, Margit; Poznanski, Steffi - Fakultät Wirtschaftswissenschaften, Technische … - 2005
Zur Erstellung maßgeschneiderter Dienstleistungen ist die Mitwirkung des Kunden (Kundenintegration) unerlässlich. Dem … Management von Kundenintegration auf Anbieterseite wird jedoch in der Praxis zu wenig Bedeutung beigemessen. Sie hat aber … fundmentalen Einfluss auf die Effizienz und Effektivität der Leistungserstellung. Der vorliegende Beitrag stellt Kundenintegration …
Persistent link: https://www.econbiz.de/10009207067
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Organizational factors and customers' motivation effect on insurance companies' performance
Augusto Felício, J.; Rodrigues, Ricardo - In: Journal of Business Research 68 (2015) 7, pp. 1622-1629
This study associates organizational factors and customers' motivation with insurance companies' performance. Research model, according to resource-based view, considers the effects of age, size, and type of products. Sample comprises 202 insurance companies in Portuguese and Spanish markets...
Persistent link: https://www.econbiz.de/10011264128
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Assessing the implications on performance when aligning customer lifetime value calculations with religious faith groups and afterlifetime values - a Socratic elenchus approach
Wilson, Jonathan A.J.; Hollensen, Svend - In: International Journal of Business Performance Management 14 (2013) 1, pp. 67-94
Customer lifetime value (CLV) is an established relationship marketing-centric approach to evaluating performance: based upon the significance of a customer, and what resources should be allocated towards maintaining relations - beyond short-term transactional views. The conceptual argument...
Persistent link: https://www.econbiz.de/10010669232
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VALUE CO-CREATION AS PRECONDITION FOR THE DEVELOPMENT OF A SERVICE BUSINESS MODEL CANVAS
DAXBOECK, BIRGIT - In: JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA (2013)
Environmental changes such as increasing competitive pressure and rising customer power force companies to rethink their way of doing business and to implement a service-oriented business logic. As a result, companies more and more aim at offering solutions instead of selling products in order...
Persistent link: https://www.econbiz.de/10010925430
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Customer Integration and Beyond - Towards a Business Economic-Ethical Theory of the Firm
Haase, Michaela - In: Zeitschrift für Wirtschafts- und Unternehmensethik - … 9 (2008) 1, pp. 129-129
The paper aims to make a contribution to the overcoming of what Freeman has characterized by his 'separation thesis' and, based on a theory of the firm, the resources-processes-outcomes approach, developing of a business economic-ethics approach. The resources-processes-outcomes approach draws...
Persistent link: https://www.econbiz.de/10005079127
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Stakeholder Approach und Leistungslehre - Ansatzpunkte einer betriebswirtschaftlich-ethischen Theorie der Unternehmung
Haase, Michaela - In: Zeitschrift für Wirtschafts- und Unternehmensethik - … 9 (2008) 2, pp. 196-196
betriebswirtschaftliche Kernkonzept der Kundenintegration als Spezialfall einer allgemeinen Stakeholder-Integration aufgefasst. So kann …
Persistent link: https://www.econbiz.de/10005079137
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OPEN INNOVATION AND ITS EFFECTIVENESS TO EMBRACE TURBULENT ENVIRONMENTS
SCHWEITZER, FIONA M.; GASSMANN, OLIVER; GAUBINGER, KURT - In: International Journal of Innovation Management (ijim) 15 (2011) 06, pp. 1191-1207
The paper focuses on the challenges of integrating external sources in the innovation process and investigates the role of environmental turbulence in this context. Building on the resources-based view and the dynamic capabilities perspective the authors propose that open innovation strategies...
Persistent link: https://www.econbiz.de/10009364756
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The impact of supplier integration on customer integration and new product performance: The mediating role of manufacturing flexibility under trust theory
He, Yuanqiong; Keung Lai, Kin; Sun, Hongyi; Chen, Yun - In: International Journal of Production Economics 147 (2014) PB, pp. 260-270
The impact of supply chain integration on new product development has been very well studied in literature. However, little literature examines the relationship between supplier integration and customer integration when they influence new product performance. This study aims to explore the...
Persistent link: https://www.econbiz.de/10010729613
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Do customers improve new product development efficiency? Revealing the impact of manufacturing-based absorptive capacity
Haartman, Robin Von - In: International Journal of Business Performance Management 14 (2013) 2, pp. 149-165
In order to collaborate with customers in new product development efficiently, companies need to maintain some inherent competence that allows them to both understand the external party's processes and absorb external knowledge. The aim of this study was to operationalise absorptive capacity for...
Persistent link: https://www.econbiz.de/10010669384
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Impediments to customer integration into the innovation process: A case study in the telecommunications industry
Schaarschmidt, Mario; Kilian, Thomas - In: European Management Journal 32 (2014) 2, pp. 350-361
Customer integration is an integral element of the innovation process today. Yet, despite the potential for integrating external knowledge into new product development (NPD) processes, companies often fail to benefit sufficiently from customer integration. Research attributes this failure to...
Persistent link: https://www.econbiz.de/10011039724