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PERCEIVED SERVICE QUALITY IN RESTAURANT SERVICES: EVIDENCE FROM MAURITIUS
Ramseook-Munhurrun, Prabha - In: International Journal of Management and Marketing Research 5 (2012) 3, pp. 1-14
The purpose of this study is to investigate service quality dimensions in restaurant services. The study examines the influence of the service dimensions on customer satisfaction and behavioral intentions within the restaurant context in an island economy, Mauritius. Factor analysis was...
Persistent link: https://www.econbiz.de/10011205595
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PASSENGER’S SATISFACTION WITH PUBLIC BUS TRANSPORT SERVICES IN GHANA: A CASE STUDY OF KUMASI–ACCRA ROUTE
AIDOO, Eric N.; AGYEMANG, William; MONKAH, Jane E.; … - In: Theoretical and Empirical Researches in Urban Management 8 (2013) 2, pp. 33-44
Road transport forms part of the daily activities of individuals and it is the principal mode of transport in Ghana. In many parts of the world, individuals tend to use their private vehicles due to lack of satisfaction they derive from the services of public transport. In this paper, passengers...
Persistent link: https://www.econbiz.de/10010672260
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Urban dwellers’ satisfaction on public bus passenger transport in Sri Lanka
Chandrakumara, D. P. S. - In: Asian Journal of Empirical Research 4 (2014) 11, pp. 514-525
The public passenger transport service in Sri Lanka is often criticized as low in quality. The quality depends on a wider range of service elements and attributes pertinent to the service. The aim of this paper is to identify the crucial service elements and attributes in determining passenger...
Persistent link: https://www.econbiz.de/10011163452
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Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D. - In: Journal of Air Transport Management 35 (2014) C, pp. 64-71
Complaints made by airline passengers to the U.S. Department of Transportation (DOT) are often used in academic …
Persistent link: https://www.econbiz.de/10010738047
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Influence of Product Perception and Quality Label Valuation on Consumer Decision. The Case of Beef in Italy and Spain
Barrena Figueroa, Ramo; Sanchez Garcia, Mercedes; Rosa, … - European Association of Agricultural Economists - EAAE - 2005
The consumer perception of the relation between food and health is increased his importance. This situation generates business opportunities, when his effect is positive (for example "functional food"), or limitations or reductions in the markets (for example "food with risk perception"). This...
Persistent link: https://www.econbiz.de/10004979660
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Trust in Label Information to Recuperate Consumer's Confidence for Meat: A Compared Analysis among Canada, Italy, and Spain
Rosa, Franco; Sanchez Garcia, Mercedes; Barrena … - European Association of Agricultural Economists - EAAE - 2006
The analysis consisted in a field experiment performed by testing the opinions of different consumers groups: two of them located in the European Regions respectively: Friuli-Venezia-Giulia in Italy and Navarra in Spain; a third one located in the Ontario region, Canada. The data were processed...
Persistent link: https://www.econbiz.de/10004988985
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Relaciones entre imagen de marca corporativa, satisfaccion y lealtad: estudio en una escuela de negocios de la Argentina
Sanna, Domingo - Universidad del CEMA - 2010
The objective of this paper is to present a comprehensive framework of relationships among corporate brand image (CBI), satisfaction, and loyalty. Three hypotheses are proposed and tested in this study: (1) Corporate brand image is antecedent to customer satisfaction, (2) The relationship...
Persistent link: https://www.econbiz.de/10008543808
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Service quality, satisfaction, reputation and perceived value as the antecedents of behavioral intentions: A cross-national investigation in mobile communication services
TEKTAŞ, Öznur ÖZKAN - In: Iktisat Isletme ve Finans 26 (2011) 301, pp. 35-58
This study aims to test and compare the behavioral intentions of customers in mobile communication services in two countries, Turkey and Germany. The model examines the direct and mediating effects among reputation, satisfaction, service quality and perceived value constructs as the antecedents...
Persistent link: https://www.econbiz.de/10008925699
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466