The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Year of publication: |
2022
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Authors: | Lin, Hsiu-Fen |
Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 34.2022, 6, p. 1691-1712
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Subject: | Behavioral intentions | Low- and high-experience passengers | Low-cost carriers | Multi-group analysis | Passenger satisfaction | Service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Niedrigpreisstrategie | Low-cost strategy | Fluggesellschaft | Airline | Konsumentenverhalten | Consumer behaviour | Passagierluftverkehr | Air passenger transport |
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