Third-party process certification programs such as the ISO 9001 and capability maturity model (CMM) have been widely adopted in recent years. In this study we employ three competing theoretical frameworks--signaling, efficiency gains, and institutional theory--to analyze the motivations for a...

Two single-product firms with different quality levels and fixed limited capacities engage in sequential price competition in an essentially deterministic model where customers have heterogeneous valuations for both products. We develop conditions under which the leader (she) can take strategic...

Rapidly rising healthcare costs, partially due to preventable medical errors, have led hospitals to redouble their process improvement (PI) efforts. The purpose of this paper is to examine how PI initiatives mediate the effect of medical error sources to enhance three hospital outcomes (patient...

The number of companies that have adopted Six Sigma has been increasing continuously because of the importance of quality management. Since the introduction of Six Sigma in 1996, many service and manufacturing companies in Korea have taken advantage of it though some failed to implement it. At...

Создание системы менеджмента качества в банковских учреждениях имеет ряд особенностей, связанных со спецификой банковских продуктов и услуг. В статье...

The quality issue is not only a matter of developing and implementing a quality system. It mandatory this system to function precisely on a long term basis. The evaluation of quality impact as a consequence of its improvement is a scary thing the quality specialists prefer to be apart due to its...

Bharti Airtel Limited was a leading private sector provider of telecommunication services in India, with a customer base of 8.73 million as of July 2004. The company had two branch companies — Bharti Infotel (that dealt with fixed line, long distance, and enterprise services) and Bharti...

Following decades of developments within the area of quality management, contemporary research came to embrace the concept of Six Sigma – business strategy that was developed within the manufacturing environment, that increased it’s importance and came to be used quite extensively also in...

More and more factors have an influence on effectiveness and efficiency in logistical processes and systems. An important question of science is to identify the most important factors of control complex logistical processes and systems, to know their levels and influences to control all things...

Six Sigma is a relatively new concept which is successfully applied in any field. In terms of educational quality management, this concept helps to identify the main issues facing the organization and having the largest share. By applying this method, one can easily, and without involving...