Business process reengineering (BPR) is a fundamental rethinking and radical redesign of business processes to achieve …-Mashari and Zairi, 1999). However, the importance of BPR as a strategic management technique for managing customer services in the … factors (CSFs) of BPR on customer services (CS) in the Nigerian banking industry. The empirical study was conducted via the …

useful during the redesign of a proposed restructuring of production processes resulted in a BPR approach. Based on the use …

reengineering their business processes. The main objective behind this case study was to assess the impact of BPR implementation on … analysis of impact have been collected before and after implementation of BPR. From the comparison of above mentioned data, it … is concluded that BPR of pension process has increased customer satisfaction and efficiency and reduced cycle time and …

Total quality management (TQM) has been recognized as a successful management philosophy that can be successfully … practiced in the Real-estate industry. The purpose of this research is to determine the important factors that influence the TQM … group techniques which were used as a first to identify ten constructs of TQM in organizations. That is Top Management …