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DiePreiszufriedenheit bei Dienstleistungen
Diller, Hermann; That, Doris - 1999
Persistent link: https://www.econbiz.de/10004040568
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Kundupplevd kvalitet i tjänsteverksamheter : en analys och kritik av den företagsekonomiska dialogen
Lindquist, Hans; Persson, Jan E. - 1997
Persistent link: https://www.econbiz.de/10004328995
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.; Sasser, William Earl; Schlesinger, … - 1997
Persistent link: https://www.econbiz.de/10004332225
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The Internet economy : access, taxes, and market structure
Wiseman, Alan E. - 2000
Persistent link: https://www.econbiz.de/10004603602
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How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
Chakrapani, Chuck - 1998
Persistent link: https://www.econbiz.de/10004377348
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Vergütung und Kundenzufriedenheit : eine personalökonomische Analyse für den Dienstleistungssektor
Gottwald, Christine - 2007
Persistent link: https://www.econbiz.de/10004924875
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Das Internet als Wirtschaftsfaktor in Deutschland
Hertling, Susanne - 1999
Persistent link: https://www.econbiz.de/10004139477
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Net profit : how to invest and compete in the real world of internet business
Cohan, Peter S. - 1999 - 1. ed.
Persistent link: https://www.econbiz.de/10004139801
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Designing and delivering superior customer value : concepts, cases, and applications
Weinstein, Art; Johnson, William C. - 1999
Persistent link: https://www.econbiz.de/10004139812