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Best practices in customer service
Zemke, Ron (contributor) - 1999 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004023000
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How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
Chakrapani, Chuck - 1998
Persistent link: https://www.econbiz.de/10004377348
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Deliver outstanding customer service : gain and retain customers and stay ahead of the competition
Nash, Susan; Nash, Derek - 2002 - 2. ed.
Persistent link: https://www.econbiz.de/10004775664
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar; Gupta, Praveen - 2008 - 1. pr.
Persistent link: https://www.econbiz.de/10004917977
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Customer service : a practical approach
Harris, Elaine K. - 2007 - 4. ed.
Persistent link: https://www.econbiz.de/10004871571
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Living service : how to deliver the service of the future today
Silvester, Marc; Ahmed, Mohi - 2008
Persistent link: https://www.econbiz.de/10004911109
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Introduction to service engineering
Salvendy, Gavriel (contributor);  … - 2010
Persistent link: https://www.econbiz.de/10004951419
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Gower handbook of customer service
Murley, Peter (contributor) - 1997
Persistent link: https://www.econbiz.de/10004310622
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Stammkunden-Management : Strategien zur Kundenbindung und Umsatzsteigerung
Lasko, Wolf W. - 1997 - 3. Aufl.
Persistent link: https://www.econbiz.de/10004316516
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Selling : principles, practice and management
Cooper, Simon - 1997
Persistent link: https://www.econbiz.de/10004316796