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Principles of service marketing and management
Lovelock, Christopher H.; Wright, Lauren - 1999
Persistent link: https://www.econbiz.de/10004139421
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Next operation as customer (NOAC) : how to improve quality, cost and cycle time in service operations
Bhote, Keki R. - 1991
Persistent link: https://www.econbiz.de/10004102618
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Service operations management
Fitzsimmons, James A.; Sullivan, Robert S. - 1982 - 2. [print.]
Persistent link: https://www.econbiz.de/10004602493
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Class acts : service and inequality in luxury hotels
Sherman, Rachel - 2007
Persistent link: https://www.econbiz.de/10004884344
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Deregulation and globalization : liberalizing international trade in air services
Kasper, Daniel M. - 1988
Persistent link: https://www.econbiz.de/10009587433
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Buy now, pay later : advertising, credit, and consumer durables in the 1920s
Olney, Martha L. - 1991
Persistent link: https://www.econbiz.de/10004117164
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Consumer expenditures : new measures & old motives
Lebergott, Stanley - 1996
Persistent link: https://www.econbiz.de/10004305588
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Pursuing happiness : American consumers in the twentieth century
Lebergott, Stanley - 1993
Persistent link: https://www.econbiz.de/10004184456
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Household production and consumption
Terleckyj, Nestor E. (contributor) - 1975
Persistent link: https://www.econbiz.de/10004389560