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Kundennähe in der Chefetage : wie Sie Mitarbeiter kundenfokussiert führen
Schüller, Anne M. - 2008
Persistent link: https://www.econbiz.de/10004915519
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The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F. - 2001
Persistent link: https://www.econbiz.de/10004720452
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Digital engagement : internet marketing that captures customers and builds intense brand loyalty
Harden, Leland; Heyman, Bob - 2009
Persistent link: https://www.econbiz.de/10004929057
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Taming the search and switch customer : earning customer loyalty in a compulsion-to-compare world
Griffin, Jill - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10004935541
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Loyalty in post acquisition integration : a discussion
Lohrum, Cami - 1997
Persistent link: https://www.econbiz.de/10004705545
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Punching in : one man's undercover adventures on the front lines of America's best-known companies
Frankel, Alex - 2007 - 1. ed.
Persistent link: https://www.econbiz.de/10004927336
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.; Sasser, William Earl; Schlesinger, … - 1997
Persistent link: https://www.econbiz.de/10004332225
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Mehr Kundenbindung durch Organisationales Lernen : Konzept, Modellierung, empirische Befunde
Wüllenweber, Harald - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004722886
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Fresh customer service : treat the employee as #1 and the customer as #2 and you will get customers for life
Brown, Michael D. - 2007
Persistent link: https://www.econbiz.de/10004893515
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Boomerang! : coach your team to be the best and see customers come back time after time!
Drake-Knight, Nick - 2007
Persistent link: https://www.econbiz.de/10004945140