Narrow search
Showing 1 - 5 of 5
Cover Image
Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
Anton, Jon; Perkins, Debra - 1997
Persistent link: https://www.econbiz.de/10004222321
Cover Image
Customer relationship management : making hard decisions with soft numbers
Anton, Jon (contributor) - 1996
Persistent link: https://www.econbiz.de/10004312653
Cover Image
Call center performance enhancement using simulation and modeling
Anton, Jon; Bapat, Vivek; Hall, Bill - 1999
Persistent link: https://www.econbiz.de/10004552338
Cover Image
Call center benchmarking : how good is "good enough"
Anton, Jon; Gustin, David - 2000
Persistent link: https://www.econbiz.de/10004598931
Cover Image
CallCenter management by the numbers
Anton, Jon; Monger, Jodie; Perkins, Debra - 1997 - 1. ed.
Persistent link: https://www.econbiz.de/10004361779