Similar Search Results - EconBiz

Churn-Management im B2B-Kontext : Eine empirische Analyse unter Berücksichtigung von hierarchischen Kundenstrukturen und heterogenem Kundenverhalten

Tecklenburg, Tim - 2008

Persistent link: https://www.econbiz.de/10004910047

Examining the role of customer value, customer satisfaction, and perceived switching costs : a model of repurchase intention for business-to-business services

Liu, Annie H. - 1998

Persistent link: https://www.econbiz.de/10004551418

The butterfly customer : capturing the loyalty of today's elusive consumer

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The customer loyalty pyramid

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Stop, ask and listen : proven sales techniques for turning browsers into buyers

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Persistent link: https://www.econbiz.de/10004792415

The butterfly customer : capturing the loyalty of today's elusive consumer

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The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships

Bergeron, Bryan P. - 2001

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Customer loyalty guaranteed : create, lead, and sustain remarkable customer service

Bell, Chip R.; Patterson, John R. - 2007

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Kundenabwanderung bei Übernahmen und Fusionen : eine interaktions- und netzwerktheoretische Perspektive am Beispiel des Business-to-Business-Bereichs

Scharff, Andreas - 2005 - 1. Aufl.

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Key-Account-Management und E-Commerce : konzeptionelle Ausgestaltung des Key-Account-Managements durch E-Commerce im Business-to-Business-Geschäft

Storp, Nancy - 2001

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