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Relevance regained : from top-down control to bottom-up empowerment
Johnson, H. Thomas - 1992 - 1. print.
Persistent link: https://www.econbiz.de/10004135709
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The road to the Baldrige Award : quest for total quality
Haavind, Robert - 1992
Persistent link: https://www.econbiz.de/10004136281
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The quest for competitiveness : lessons from America's productivity and quality leaders
Shetty, Yermal Krishna (contributor) - 1991
Persistent link: https://www.econbiz.de/10004112939
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Beyond participative management : toward total employee empowerment for quality
Gilbert, G. R.; Nelson, Ardel E. - 1991
Persistent link: https://www.econbiz.de/10004126801
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The delivery of urban services : outcomes of change
Ostrom, Elinor (contributor) - 1976 - 1. print.
Persistent link: https://www.econbiz.de/10004029311
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Managing quality : the strategic and competitive edge
Garvin, David A. - 1988 - 1. print.
Persistent link: https://www.econbiz.de/10004040164
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Qualitätscontrolling und Unternehmensperformance : eine theoretische und empirische Analyse
Schmitz, Jochen - 1996
Persistent link: https://www.econbiz.de/10004303583
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Total quality management in human service organizations
Martin, Lawrence L. - 1993
Persistent link: https://www.econbiz.de/10004181381
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Kundenorientiertes Qualitätsmanagement in den USA : der Baldrige Award und die Botschaften der Sieger
Homburg, Christian - 1994
Persistent link: https://www.econbiz.de/10004189934
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Blueprints for continuous improvement : lessons from the Baldrige winners
Hodgetts, Richard M. - 1993
Persistent link: https://www.econbiz.de/10004190295