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USB Cologne (EcoSocSci)
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Quality of service : making it really work
Edvardsson, Bo
;
Thomasson, Bertil
;
Øvretveit, John
-
1994
Persistent link: https://www.econbiz.de/10004209137
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Involving customers in new service development
Edvardsson, Bo
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10004880468
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3
Values based service for sustainable business : lessons from IKEA
Edvardsson, Bo
;
Enquist, Bo
-
2009
Persistent link: https://www.econbiz.de/10004920715
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