Quality of service : making it really work
Bo Edvardsson, Bertil Thomasson and John Øvretveit
| Year of publication: |
1994
|
|---|---|
| Authors: | Edvardsson, Bo ; Thomasson, Bertil ; Øvretveit, John |
| Publisher: |
London [u.a.] : McGraw-Hill |
| Subject: | Servicepolitik | Qualitätsmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVII, 293 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| ISBN: | 0-07-707949-3 |
| Source: |
Persistent link: https://www.econbiz.de/10004209137