Mathaisel, Dennis F.X.; Cathcart, Timothy P.; Comm, Clare L. - In: Benchmarking: An International Journal 11 (2004) 4, pp. 403-417
This paper develops a methodology for identifying, classifying, and implementing a set of best practices that can increase the quality, reliability, and timeliness of industries that provide maintenance, repair, and overhaul (MRO) services on products. By cataloging and documenting these best...