Zusammenfassung Aufgrund der arbeitsintensiven Dienstleistungen eines Call Centers ist die auf die Optimierung der Personalkosten zielende Personalbedarfs- und Personaleinsatzplanung eine wichtige Aufgabe des Call Center-Managements. In diesem Beitrag wird die Grundkonzeption eines Prognose- und...

Abstract Population aging challenges pay-as-you-go pension systems. Solving the associated funding problem constantly motivates reform processes. In addition to an aging population, specific regulations of the German public pension system lead to an increasing financial burden of national...

Abstract This paper fills an important gap in the literature on determinacy and existence of sunspot equilibria in stochastic linear self-referential models. The results in this paper demonstrate that heterogeneity in expectations may alter a model's regions of determinacy. We show how to...

This paper presents a model of local network effects in which agents connected in a social network each value the adoption of a product by a heterogeneous subset of other agents in their neighborhood, and have incomplete information about the structure and strength of adoption complementarities...

Summary This paper considers popular methods for the quantification of survey expectations. We investigate the asymptotic properties of two variants of the probability approach originally suggested by Carlson and Parkin (1975). It is argued that the traditional method can be interpreted as an...

Purpose – Expectations of future market conditions are acknowledged to be crucial for the development decision and hence for shaping the built environment. The purpose of this paper is to study the central London office market from 1987 to 2009 and test for evidence of rational, adaptive and...

Purpose – The purpose of this paper is to examine the implications of asymmetric information for price evolution and investor behavior under a rational expectations framework. Design/methodology/approach – The author presents a simple asymmetric information‐based asset‐pricing model to...

Purpose – The purpose of this paper is to examine the implications of overconfidence for information acquisition and market efficiency. Design/methodology/approach – The paper studies a model of a competitive market with both overconfident and rational traders endogenously acquiring costly...