Purpose – Organisations are increasingly using project or programme management offices (PMOs) to co‐ordinate activities across information system (IS) projects. The purpose of this paper is to explore how the presence of PMOs and their involvement in IS projects relates to project success...

Purpose – The purpose of this paper is to introduce enterprise portals and show their ability to provide integrated services in the local government domain. Design/methodology/approach – This paper describes the development and early stage deployment of enterprise portals within two country...

John Ward, director of the IBM Havant Plant in the UK outlines a brief history of the Plant's progression in quality improvement since 1981. Critical to this development has been the role of people within IBM audits suppliers. Their involvement and initiative for change has resulted in a highly...