Goldoni, Vanessa; Oliveira, Mírian - In: Journal of Knowledge Management 14 (2010) 2, pp. 301-313
development companies in Brazil through the perception of managers and users. Design/methodology/approach – The method applied was … a multiple case study in two information technology companies in Brazil. Findings – According to the KM objectives and … knowledge management process phases of creation, storage, dissemination, utilization, and measurement. …