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The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking
Sindwani, Rajiv; Goel, Manisha - In: International Journal of E-Services and Mobile … 8 (2016) 2, pp. 54-70
The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...
Persistent link: https://www.econbiz.de/10012044714
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Customer Satisfaction of the Third-Party Logistics Enterprise Based on AHP: A Case Study
Xiaomin, Xu; Yi, Liu - In: International Journal of Information Systems and Supply … 10 (2017) 1, pp. 68-81
. The first phase involved establishing an evaluation index system for customer satisfaction of 3PL enterprise based on …
Persistent link: https://www.econbiz.de/10012045805
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Identifying Customer Satisfaction: The Mystery Customer Approach
Tsironis, Loukas K. - In: International Journal of Knowledge-Based Organizations … 8 (2018) 3, pp. 1-27
evaluation. The results suggested an explicit determination of the factors of satisfied customers through the application of MC …
Persistent link: https://www.econbiz.de/10012046184
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Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India
Gera, Rajat; Mittal, Sanjiv; Batra, Dharminder Kumar; … - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 1-20
The present study aims to empirically test and evaluate the direct and indirect effects of service encounter constructs of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in Indian Life services in India to determine the best fitting...
Persistent link: https://www.econbiz.de/10012048120
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Interactivity, Cinema, and Experimentation: The Forking Paths
Tavares, Mirian Nogueira; Mendes da Silva, Bruno; … - In: International Journal of Creative Interfaces and … 7 (2016) 2, pp. 68-85
the spectator and the film narrative, which is intended to be more active and engaged, and at same time they propose a …
Persistent link: https://www.econbiz.de/10012043643
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Resource Allocation in Grid Computing Environment Using Genetic–Auction Based Algorithm
Satish, Kuppani; Reddy, A. Rama Mohan - In: International Journal of Grid and High Performance … 10 (2018) 1, pp. 1-15
resource provider and resource buyer, and the resource allocation carried out by Genetic algorithm by considering both time and …
Persistent link: https://www.econbiz.de/10012045065
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New Interpretation of Some Forgotten Problems
Ciulin, Dan - In: International Journal of Strategic Information … 7 (2016) 4, pp. 1-63
given time, such problems are presented as ‘laws' and after, ‘forgotten'. Of course, new theories may elucidate some of …
Persistent link: https://www.econbiz.de/10012047882
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The Destructive Effect of Complex Analytics on Innovativeness
Güçlü, Burçin; Canela, Miguel-Ángel - In: International Journal of Applied Behavioral Economics … 6 (2017) 4, pp. 38-56
embarking upon innovative activities. At the same time, firms using complex marketing analytics take more deliberative actions …
Persistent link: https://www.econbiz.de/10012042554
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A Customer-Oriented Task Scheduling for Heterogeneous Multi-Cloud Environment
Pande, Sohan Kumar; Panda, Sanjaya Kumar; Das, Satyabrata - In: International Journal of Cloud Applications and … 6 (2016) 4, pp. 1-17
, it is NP-Complete as the optimization criteria is to minimize the overall processing time of all the tasks (i … assign a suitable task for each cloud which takes minimum execution time. Then it balances the makespan by inserting as much … as tasks into the idle slots of each cloud. As a result, the customers will get better services in minimum time. They …
Persistent link: https://www.econbiz.de/10012043361
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Does Job Satisfaction Always Affect Customer Satisfaction?: Case Study - (SSIO) Social Security Insurance Organization in Tehran
Abdolshah, Mohammad; Zadeh, Ehsan Jafar; Talei, Reza; … - In: International Journal of Customer Relationship … 9 (2018) 2, pp. 62-78
The purpose of this article is to investigate the relationship between job satisfaction (JS) and customer satisfaction (CS) in the Social Security Insurance Organization (SSIO) in Iran. The statistical population of this research is composed of employees and customers of Tehran SSIO. Two...
Persistent link: https://www.econbiz.de/10012043780