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Importance of Customer Satisfaction in a Community Bank

Barat, Somjit - In: International Journal of Innovation in the Digital … 7 (2016) 4, pp. 56-73

It is sometimes argued that bigger is better. However, that is not always the case. Smaller, community banks are the lifeline of the towns that span the country. Community banks, where a customer is considered a ‘human being', understand their local target market better than their larger...

Persistent link: https://www.econbiz.de/10012045446

An E-Commerce Customer Service Robot Based on Intention Recognition Model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of Electronic Commerce in Organizations (JECO) 14 (2016) 1, pp. 34-44

There are three defects for providing human-labor customer services in e-commerce operations: high costs of human labors, staff turnover, and lack of service quality assurance. Breakthroughs made in artificial intelligence, natural language processing and related fields make it possible to...

Persistent link: https://www.econbiz.de/10012048965

How Have Irish Parliamentarians Adapted to the Age of Web 2.0?

Collins, Neil; Chen, Julie Yu-Wen - In: International Journal of E-Politics (IJEP) 8 (2017) 4, pp. 21-33

This article explores the engagement of members of the Irish lower parliamentary chamber (TDs) with Web 2.0 technologies. While conducting the website-feature analysis, the authors looked at three dimensions of each TD's website: information content, interaction tools and politicians' activities...

Persistent link: https://www.econbiz.de/10012044624

Establishing Lessons for Ireland's BIM Policy Through a Systematic Review of International BIM Programmes

McAuley, Barry; Hore, Alan V.; West, Roger - In: International Journal of 3-D Information Modeling (IJ3DIM) 6 (2017) 4, pp. 1-15

have supported their BIM programmes, the BIM Innovation Capability Programme (BICP) research team in Ireland completed a … inform the publication of the Digital Transition Roadmap published by the National BIM Council (NBC) of Ireland in late 2017 … transition. This article is particularly timely as Ireland releases its own Digital Construction Transition Roadmap 2018 …

Persistent link: https://www.econbiz.de/10012042522

Exploring the Dimensions of Mobile Banking Service Quality: Implications for the Banking Sector

Nisha, Nabila - In: International Journal of Business Analytics (IJBAN) 3 (2016) 3, pp. 60-76

Today, mobile phone is an essential part of the lives of most people – a reason why, banking sector and mobile phone service providers have teamed up to provide banking services to customers via mobile phones. However, customers often are critical of the quality of such alternative financial...

Persistent link: https://www.econbiz.de/10012043171

Consumer Attitude and Loyalty in Online Shopping Environments: A Study of Facets Driving Shoppers Towards E-Stores

Patro, Chandra Sekhar - In: International Journal of Cyber Behavior, Psychology and … 7 (2017) 3, pp. 57-72

In the online shopping environment, loyal customers are considered extremely valuable. Loyalty is generally attributed to satisfaction with the quality of service offered by the e-marketers' to their customers. The application of technology-based service has grown rapidly in the recent years,...

Persistent link: https://www.econbiz.de/10012043511

Predicting Consumers' Acceptance of Online Shopping on the Internet: An Empirical Study

Patro, Chandra Sekhar - In: International Journal of Cyber Behavior, Psychology and … 8 (2018) 1, pp. 33-60

Online shopping environment is a relatively novel perception and has changed the way people communicate and do the business. The rising internet penetration facilitated a shift from conventional marketing to interactive marketing. Online shopping is one such marketing service which is available...

Persistent link: https://www.econbiz.de/10012043521

Exploring the Role of Service Quality and Knowledge for Mobile Health Services

Nisha, Nabila; Iqbal, Mehree; Rifat, Afrin; Idrish, Sherina - In: International Journal of E-Business Research (IJEBR) 12 (2016) 2, pp. 45-64

The use of mobile technology-based services has made healthcare delivery more accessible and affordable in recent times. In fact, mobile health services today act as an effective means of providing healthcare knowledge to users directly from providers. However, the cynical behavior of users...

Persistent link: https://www.econbiz.de/10012044285

Users' Satisfaction with the Electronic Health Record (EHR) in the Kingdom of Bahrain

Abdulla, Aysha Ebrahim; Ahmed, Shurooq Yousif; … - In: International Journal of E-Health and Medical … 7 (2016) 3, pp. 29-51

Today, many hospitals seek to adopt the latest and most sophisticated technologies in order to raise the service quality and users' satisfaction. The Electronic Health Record (EHR) had a substantial impact on the health sector and has enhanced the efficiency and effectiveness of healthcare...

Persistent link: https://www.econbiz.de/10012044423

Hospital Service Quality from Patients Perspective: A Case of Indonesia

Sandhyaduhita, Puspa; Fajrina, Haya Rizqi; Pinem, Ave … - In: International Journal of E-Health and Medical … 7 (2016) 4, pp. 48-61

This study aims to identify and analyse strategic service quality as perception-minus-expectation from patient perspective using SERVQUAL-based Handayani et al.'s framework. The result from 297 respondents shows that the criteria gaps are given as follows in descending order from the biggest...

Persistent link: https://www.econbiz.de/10012044427