Service employee performance : its components and antecedents
Year of publication: |
2009
|
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Authors: | Wallace, Elaine ; De Chernatony, Leslie |
Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 8.2009, 2, p. 82-102
|
Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Privatkundengeschäft | Personal banking | Lebensmitteleinzelhandel | Food retailing | Irland | Ireland |
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