Purpose – Extant literature highlights the increasing inability of project-based organisations (PBOs) to meet infrastructure client’s expectations, particularly as it concerns the delivery of socio-economic outcomes during the delivery process. Unclear communication channels and poor...

Purpose – The purpose of this paper is to look at process initiatives in the Swedish social insurance administration, focusing on the problems of crossing functional boundaries, co‐ordinating processes over inter‐organisational boundaries and the issue of whether to aim for radical or...

Purpose – The objective of the paper is to explain the motives for and against accelerated displacement of people from some countries to others. The evolving consequences of such shifts are highlighted. Design/methodology/approach – In a soft‐system analysis, the paper cites specialists in...

Purpose Book piracy represents a threat to the publishing industry, while for the society, book piracy provides some benefits. The purpose of this study is to examine views of readers, authors and publishers in Lithuania on book piracy’s benefits to society. Design/methodology/approach This...

Purpose – The Islamic social capital is characterised by a desire for moral values in production and networking which promotes opportunities for innovative interactions between sets of agents thus forwarding the Islamic ethics. The aim of this paper is to explore the factors that drive...

Purpose – Consider a government benefit that is earmarked for a group of people “deserving” the benefit. Corruption happens when undeserving candidates obtain the benefit with the help of corrupt officials. Often, such corrupt activities are mediated by professional touts who act as...

Purpose – The purpose of this paper is to investigate the determinants of the probability of low income for households with disabled members in Italy, over the period 2004‐2007, with special focus on the role of persistence. Design/methodology/approach – Households with disabled members...

Purpose – The purpose of this study is to examine antecedents of the under researched area of customer feedback in a retail context with feedback defined as positive and negative comments as well as suggestions for product/service improvements. A market-oriented firm listens to customers and...

Purpose – This paper aims to describe the development and evaluation of a resource for use by practitioners to self‐evaluate their policy and practice in relation to the Adult Support and Protection (Scotland) Act 2007. Design/methodology/approach – The self‐evaluation resource was...