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Tourismusunternehmen im Spannungsfeld der Finanz- und Immobilienkrise: Eine theoriegeleitete Bestandsaufnahme zur Rolle internationaler Hotelgesellschaften
Frehse, Jörg - In: Zeitschrift für Tourismuswissenschaft 2 (2010) 1, pp. 63-79
gezogen. Infolgedessen verzeichnet auch die Hotellerie als deren Hauptleistungsträger gegenwärtig gravierende Performance …
Persistent link: https://www.econbiz.de/10014624219
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Personalmanagement im Tourismus zwischen theoretischen Anforderungen und betrieblicher Realität: Eine kritische Bestandsaufnahme
Gardini, Marco A. - In: Zeitschrift für Tourismuswissenschaft 6 (2014) 1, pp. 57-74
Zusammenfassung Die zentrale Bedeutung von Mitarbeitern im Wettbewerbskontext personenbezogener Dienstleistungsangebote ist sowohl in Wissenschaft als auch in der Unternehmenspraxis unbestritten. Während andere Dienstleistungsbranchen bereits frühzeitig angefangen haben, ihre Personalarbeit...
Persistent link: https://www.econbiz.de/10014624355
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Differences in service quality perceptions of stakeholders in the hotel industry
Dedeoğlu, Bekir Bora; Demirer, Halil - In: International Journal of Contemporary Hospitality Management 27 (2015) 1, pp. 130-146
Purpose – Studies in the service quality evaluation literature have generally attempted to determine the service quality perception level of customers by mainly focusing on customers’ quality evaluations. However, the nature and characteristics of differences in service quality perceptions...
Persistent link: https://www.econbiz.de/10014764679
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An investigation of the persuasive effects of firm-consumer communication dyads using Facebook
Atwood, Morgan; Morosan, Cristian - In: Worldwide Hospitality and Tourism Themes 7 (2015) 3, pp. 295-313
Purpose – This paper aims to provide a deeper understanding of the effective use of Facebook within the hotel industry. It explored which current Facebook practices are effective/persuasive using the elaboration likelihood model (ELM) as the main theoretical foundation....
Persistent link: https://www.econbiz.de/10015037883
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Quality of smoking cessation information on the Internet: a cross‐sectional survey study
Ademiluyi, Gbogboade; Rees, Charlotte E.; Sheard, … - In: Journal of Documentation 58 (2002) 6, pp. 649-661
This study aimed to evaluate the quality of Internet information on smoking cessation using a cross‐sectional survey …
Persistent link: https://www.econbiz.de/10014852967
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The measurement of intangible assets in public sector using scaling techniques
Serrano Cinca, Carlos; Mar Molinero, Cecilio; Bossi … - In: Journal of Intellectual Capital 4 (2003) 2, pp. 249-275
illustrated with a case study: the provision of council services through the Internet by Spanish municipalities. The technique … reveal the different objectives, strategic use of the Internet, and actions taken by the various Spanish councils.  …
Persistent link: https://www.econbiz.de/10014875301
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The key determinants of Internet banking service quality: a content analysis
Jun, Minjoon; Cai, Shaohan - In: International Journal of Bank Marketing 19 (2001) 7, pp. 276-291
Focuses on the issues associated with Internet banking service quality. Customer anecdotes of critical incidents in … Internet banking were content‐analyzed. Identified a total of 17 dimensions of Internet banking service quality, which can be … of frequency of references to the 17 dimensions, no substantial differences exist between Internet‐only banks and …
Persistent link: https://www.econbiz.de/10014759743
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How do consumers evaluate Internet retail service quality?
Trocchia, Philip J.; Janda, Swinder - In: Journal of Services Marketing 17 (2003) 3, pp. 243-253
interviews with 58 online shoppers to uncover key aspects of Internet service quality. Results indicate that consumers evaluate … the service of Internet marketers in terms of five major dimensions: performance, access, security, sensation, and … Internet service quality, online retailers may use our findings as a resource while constructing, managing, and evaluating …
Persistent link: https://www.econbiz.de/10014904974
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A service quality framework for Web-based information systems
Tan, K.C.; Xie, M.; Li, Y.N. - In: The TQM Magazine 15 (2003) 3, pp. 164-172
Persistent link: https://www.econbiz.de/10015032994
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Factor analysis of service quality dimension shifts in the information age
Li, Y.N.; Tan, K.C.; Xie, M. - In: Managerial Auditing Journal 18 (2003) 4, pp. 297-302
To achieve quality in customer service is to enhance a company’s competitiveness. With the birth of the World Wide Web, the process of making products and services available to customers has changed from traditional communication channels to Web‐based information systems. Consequently, the...
Persistent link: https://www.econbiz.de/10014928792