Ivanov, Stanislav - In: Zeitschrift für Tourismuswissenschaft 11 (2019) 1, pp. 25-43
intelligence and service automation technologies (RAISA) in their operations. Self-check-in kiosks, robotic pool cleaners, delivery … robots, robot concierges, chatbots, etc., are used increasingly by tourism companies and transform the ways they create and … offering standardized cheap robot-delivered services, and high-touch companies, which rely on human employees. …