Karapetrovic, Stanislav; Willborn, Walter - In: International Journal of Quality & Reliability Management 19 (2002) 1, pp. 24-45
Quality audit, as a methodology for evaluating system, product and/or process performance against established requirements, has experienced substantial growth in worldwide use in recent years. This is largely due to the steady increase in ISO 9000 registrations, which topped 350,000 in the year...