Over the last couple of decades, the mobile communication companies have been growing rapidly and it plays a major role in the emerging economies that can't be underestimated. This study was conducted to better understand the factors that lead to brand loyalty in the Egyptian mobile retail...

The purpose of this study is to examine the moderating role of corporate image to the relationship between service recovery strategies and post-recovery satisfaction. Data were collected, using a questionnaire from 182 complaining customers in the mobile service sector. Hierarchical regression...

The purpose of this paper is to examine how brand image, value equity (conceptualized as relationship value), and relationship equity (conceptualized as relationship quality) and customer loyalty play a vital role in the Egyptian business to business market-and to test it empirically in...

Electronic democracy (e-democracy) is a way to engage citizens and politicians with their government through the use of Information and Communication Technology (ICTs) tools. Although the concept of e-democracy has been growing during the past years, few studies have examined how to achieve...

This article describes how in the middle of the winter of 2010 the “Spring of the Arab Nations” suddenly erupted without any warning all over the Middle East. However, the momentum of the uprisings was impeded rather quickly, and the hopes held out for the “Spring of the Arab Nations”...