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Website Adoption for Agritourism Companies: Key Features and Perceptions of Customers

Angioni, Margherita; Musso, Fabio - In: International Journal of Applied Behavioral Economics … 7 (2018) 4, pp. 54-69

the website's features. Empirical research was conducted based on a four-stage website adoption model, adapted from … agritourism after selecting it through the website. By combining the perceived satisfaction and importance attributed to a series … of website features, the priorities to take into account to design a website and to establish its main on-line services …

Persistent link: https://www.econbiz.de/10012042568

The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking

Sindwani, Rajiv; Goel, Manisha - In: International Journal of E-Services and Mobile … 8 (2016) 2, pp. 54-70

The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...

Persistent link: https://www.econbiz.de/10012044714

Customer Satisfaction of the Third-Party Logistics Enterprise Based on AHP: A Case Study

Xiaomin, Xu; Yi, Liu - In: International Journal of Information Systems and Supply … 10 (2017) 1, pp. 68-81

This article reports on results of a study on a freight forwarding enterprise engaged in third-party logistics services. The first phase involved establishing an evaluation index system for customer satisfaction of 3PL enterprise based on SERVQUAL model. In phase two, analytic hierarchy process...

Persistent link: https://www.econbiz.de/10012045805

Identifying Customer Satisfaction: The Mystery Customer Approach

Tsironis, Loukas K. - In: International Journal of Knowledge-Based Organizations … 8 (2018) 3, pp. 1-27

The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer...

Persistent link: https://www.econbiz.de/10012046184

Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India

Gera, Rajat; Mittal, Sanjiv; Batra, Dharminder Kumar; … - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 1-20

The present study aims to empirically test and evaluate the direct and indirect effects of service encounter constructs of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in Indian Life services in India to determine the best fitting...

Persistent link: https://www.econbiz.de/10012048120

The Effect of Online Service Retailers' Quality Gaps on Customer Satisfaction

Omachonu, Vincent; Othman, Asem Majed; Abualsauod, Emad … - In: International Journal of Systems and Service-Oriented … 7 (2017) 1, pp. 21-44

satisfaction with online shopping. The sample size was 4,937 completed responses from different demographic and product categories …

Persistent link: https://www.econbiz.de/10012048170

Descriptive Content Analysis on E-Service Research

Kim, Jung-Hwan; Lennon, Sharron J. - In: International Journal of Service Science, Management, … 8 (2017) 1, pp. 18-31

The current study systematically and thoroughly reviewed the extant literature on e-service quality research to examine 1) how e-service is defined by researchers, 2) how e-service quality is defined by researchers, 3) what e-service quality scales and dimensions have been identified, 4) what...

Persistent link: https://www.econbiz.de/10012048109

From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes the Users of Mobile Banking Applications Speak About the Bank?: The Moderating Role of Brand Reputation

Zoghlami, Amira Trabelsi; Ben Yahia, Karim; Berraies, Sarra - In: International Journal of E-Services and Mobile … 10 (2018) 2, pp. 36-57

The purpose of the present article is to explore the electronic word-of-mouth (e-WOM) determinants in a mobile banking context such as e-service quality, e-satisfaction, e-trust and e-loyalty. It also examines the moderating role played by brand reputation in the relation between e-loyalty and...

Persistent link: https://www.econbiz.de/10012044745

E-Service Performance of Apparel E-Retailing Websites: A Longitudinal Assessment

Kim, Jung-Hwan; Kim, Minjeong; Lennon, Sharron J. - In: International Journal of Service Science, Management, … 9 (2018) 1, pp. 24-40

This article takes a longitudinal approach to examine the evolution of e-retail sites in reference to service delivery performance. Using a content analysis approach, product-related e-service attributes currently available on women's apparel websites were identified and quantified in order to...

Persistent link: https://www.econbiz.de/10012048134

Impact of E-Core Service Quality Dimensions on Perceived Value of M-Banking in Case of Three Socio-Economic Variables

Vasudeva, Savdeep; Singh, Gurdip - In: International Journal of Technology and Human … 13 (2017) 1, pp. 1-20

This study addresses a research gap in mobile banking (M-banking) related to post service usage consumer behavior and aims to discover the impact of electronic core (e-core) service quality dimensions on the perceived value of service in relation to three socio-economic variables i.e. gender,...

Persistent link: https://www.econbiz.de/10012048460

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