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Healthcare, being a complex and huge system, suffers from low quality of care delivered to arriving patients. The … quality of care depends on the patient's condition and the availability of hospital's resources. Therefore, many authors have … performance. In healthcare, different departments interact with each other in order to deliver a certain service to arriving …
Persistent link: https://www.econbiz.de/10012047108
This article describes how healthcare faces many challenges. Among them is the inability of patients to seek and … ‘limit' patients' ability to access affordable and quality healthcare. Discourse in prior research has indicated that the use … receive treatment based on their preferences. Patients characteristically pursue solutions to their medical problems that suit …
Persistent link: https://www.econbiz.de/10012047117
for Medicare recipients. The cost indicator includes Medicare charges; the quality of care indicators include hospital … patients in higher-priced facilities do not necessarily receive better quality of care. Moreover, there are regional cost … procedures could result in substantial savings in healthcare spending. They offer healthcare agencies and hospitals actionable …
Persistent link: https://www.econbiz.de/10012045187
The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...
Persistent link: https://www.econbiz.de/10012044714
This article reports on results of a study on a freight forwarding enterprise engaged in third-party logistics services. The first phase involved establishing an evaluation index system for customer satisfaction of 3PL enterprise based on SERVQUAL model. In phase two, analytic hierarchy process...
Persistent link: https://www.econbiz.de/10012045805
permanent measurement to act as an indicator of that performance. This article concerns the application of MC methods in order …
Persistent link: https://www.econbiz.de/10012046184
The present study aims to empirically test and evaluate the direct and indirect effects of service encounter constructs of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in Indian Life services in India to determine the best fitting...
Persistent link: https://www.econbiz.de/10012048120
This study aims to identify and analyse strategic service quality as perception-minus-expectation from patient perspective using SERVQUAL-based Handayani et al.'s framework. The result from 297 respondents shows that the criteria gaps are given as follows in descending order from the biggest...
Persistent link: https://www.econbiz.de/10012044427
challenges to emergency department (ED) is the control of the urgent patients and the non-urgent patients. The urgent patient … occur frequently and can incur significant delays for the non-urgent patients. Therefore, a non-urgent patient needs to …
Persistent link: https://www.econbiz.de/10012046114
vehicles bringing patients to hospital. In developed countries, Vehicular Ad-hoc Networks (VANETs) are prevalent. These … emergency vehicles respond late and when they reach the hospital, precious time is lost in understanding the patient trauma … victims in time, which can happen when the emergency wing of a hospital has advance information about the trauma before the …
Persistent link: https://www.econbiz.de/10012044431