When the customer is the patient : lessons from healthcare research on patient satisfaction and service quality ratings
Year of publication: |
2016
|
---|---|
Authors: | Vogus, Timothy J. ; McClelland, Laura E. |
Published in: |
Human resource management review. - Amsterdam [u.a.] : Elsevier, ISSN 1053-4822, ZDB-ID 1127174-7. - Vol. 26.2016, 1, p. 37-49
|
Subject: | Patient satisfaction | Healthcare | Measurement | Service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Patienten | Patients | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Messung |
-
An integrated methodology for evaluating patient service quality
Materla, Tejaswi, (2020)
-
Ibrahim, Mohammed Shaker, (2020)
-
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris, (2018)
- More ...
-
Creating a compassion system to achieve efficiency and quality in health care delivery
Vogus, Timothy J., (2021)
-
McClelland, Laura E., (2021)
-
The role of service firms in societal health : the case for symbiotic value
Aksoy, Lerzan, (2020)
- More ...