age to anticipate crises. More specifically, it was investigated how these practices differ across communication … with 17 communication professionals working in various industrial sectors in the Netherlands. Professionals were recruited … monitoring practices in times of crises can be considered as a further step toward the positioning of communication professionals …

Purpose The purpose of this paper is to contribute to the literature on management and communication consulting in …, crisis management, and crisis communication; how they see themselves practicing crisis consulting; and how they envisage the … communication hitherto neglected by academic scholars. Practical implications The insights into the professional “world view” of …

from communication and marketing literature, this paper uses cases from the USA, Europe and Asia to make the concepts come …

Purpose The purpose of this paper is to examine the practices of strategic crisis communication of most successful … their communication is interpreted within the media as a group that conveys and presents their behavior and communication to … communicate un-strategically, passively and without any risk. Journalists see the communication of the companies even more passive …

Purpose Why are excellent communication departments actually outstanding? The purpose of this paper is to address this … management and the other from public relations and communication management. Insights from both perspectives are combined in a …,691 communication departments across Europe. Characteristics of excellence identified in this empirical exercise are described. The …

Purpose – Rising public scrutiny has? brought new demands for science communication. Especially, incidents of … purpose of this paper is to investigate the communication strategies of the Düsseldorf University as it navigated the complex … scholarship itself. Ultimately, the crisis communication of the university worked to undermine the premises and goals of science …

crisis at one time or another. Effective communication can help limit any damage caused to company reputation. Selecting the …

the face‐to‐face communication. The paper offers an exploratory study of how image repair work is carried out in … implications – The knowledge of how journalists construct a question is of high relevance for crisis communication and image repair …

society strongly influenced by online communication, and in the important field of PR as well. The present study aims to … investigate the possibilities of creating trust in online communication when face‐to‐face interaction, which is usually considered … to be a crucial element of communication, is missing. This is an empirical study of the factors that promote or hinder …