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The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking

Sindwani, Rajiv; Goel, Manisha - In: International Journal of E-Services and Mobile … 8 (2016) 2, pp. 54-70

The technology based self service banking (TBSSB) refers to automated banking services that customer avail without … perceptions about TBSSB services and enlighten banks about the aspects of services to be focused. …

Persistent link: https://www.econbiz.de/10012044714

Customer Satisfaction of the Third-Party Logistics Enterprise Based on AHP: A Case Study

Xiaomin, Xu; Yi, Liu - In: International Journal of Information Systems and Supply … 10 (2017) 1, pp. 68-81

This article reports on results of a study on a freight forwarding enterprise engaged in third-party logistics services …

Persistent link: https://www.econbiz.de/10012045805

Identifying Customer Satisfaction: The Mystery Customer Approach

Tsironis, Loukas K. - In: International Journal of Knowledge-Based Organizations … 8 (2018) 3, pp. 1-27

The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer...

Persistent link: https://www.econbiz.de/10012046184

Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India

Gera, Rajat; Mittal, Sanjiv; Batra, Dharminder Kumar; … - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 1-20

Indian Life services in India to determine the best fitting model. Most studies based on comprehensive models of service … encounter constructs. The results would provide practitioners with a valid measure of service quality in life insurance services …

Persistent link: https://www.econbiz.de/10012048120

Validating the EUCS Model to Measure the Level of Satisfaction of Internet Users in Local Banks in Italy

Pauluzzo, Rubens; Geretto, Enrico Fioravante - In: Journal of Organizational and End User Computing (JOEUC) 30 (2018) 1, pp. 66-81

makers and banks to better understand why internet banking is not the favoured channel for service delivery in Italy and …

Persistent link: https://www.econbiz.de/10012049242

Information Technology Governance Adoption: Understanding its Expectations Through the Lens of Organizational Citizenship

Macadar, Marie Anne; Luciano, Edimara Mezzomo; … - In: International Journal of IT/Business Alignment and … 7 (2016) 2, pp. 22-32

discussed in order to understand the behavioral changes expectations along the ITG mechanisms adoption. The preliminary results …

Persistent link: https://www.econbiz.de/10012045905

A Gift-Exchange With Probabilistic Payoffs

Luzuriaga, Miguel; Kunze, Oliver - In: International Journal of Applied Behavioral Economics … 6 (2017) 4, pp. 1-18

This article describes how there exists ample experimental evidence demonstrating a positive wage-effort relationship in which the results from the employee's effort lead to deterministic firm payoffs. The authors thus investigate a reframed version of the gift-exchange game in which the firms'...

Persistent link: https://www.econbiz.de/10012042552

Efficiency Evaluation of Low-Cost Long-Haul Carriers in the Trans-Atlantic and Asia-Pacific Markets

Truong, Dothang; Hunt, Jennifer N.; Petitt, Karlene - In: International Journal of Aviation Systems, Operations … 3 (2016) 1, pp. 34-48

There has been a resurgence of interest in low-cost long-haul (LCLH) operations as airlines seek new growth opportunities. However, researchers have yet to evaluate and compare the relative efficiency of LCLH carriers in this competitive business environment. The purpose of this paper was to...

Persistent link: https://www.econbiz.de/10012043074

A Mathematical Model for Demand Distribution in An Air Transport Network: An Application to Sardinia

Devoto, R.; Fantola, M.; Olivo, A.; Rassu, N. - In: International Journal of Aviation Systems, Operations … 4 (2017) 1, pp. 28-53

This article describes the great distance that separates Sardinia from mainland Italy has made the island – the second … categories of users (here divided into business and non-business users) greater access to air transport services. The scenario …

Persistent link: https://www.econbiz.de/10012043082

Investigation on Healthcare Monitoring Systems: Innovative Services and Applications

Manirabona, Audace; Fourati, Lamia Chaari; Boudjit, Saâdi - In: International Journal of E-Health and Medical … 8 (2017) 1, pp. 1-18

Wireless Body Area Networks (WBANs) services and applications have emerged as one of the most attractive research areas … specify innovative services and applications using healthcare monitoring systems (HMS). However, the WBAN requirements vary … monitoring and diagnosis of many life-threatening diseases. In this paper, the authors outline the WBAN applications and services …

Persistent link: https://www.econbiz.de/10012044429