satisfaction and loyalty. The paper also examines the mediating role of customer satisfaction in the relationship. The dimensions … effect on customer satisfaction, and personalization and customer satisfaction have significant effect on loyalty. Customer … satisfaction is also confirmed as a mediating factor. This study may help bank managers to investigate the customers' quality …

quality and users' satisfaction. The Electronic Health Record (EHR) had a substantial impact on the health sector and has … affect users' satisfaction with the current Health Record System in the Kingdom of Bahrain. A research model was built based … on three popular models of users' satisfaction toward information systems. Toward achieving the research objective, a …

important factors related to consumers and companies like perceived trust, perceived security, subjective norms and service … users. In contrast perceived trust, perceived security, and subjective norms are not significant toward the adoption process …

. The first phase involved establishing an evaluation index system for customer satisfaction of 3PL enterprise based on …

of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in … confirmatory factor analysis. The constructs of Customer satisfaction, service value and Behavioural intentions were validated … customer satisfaction being significant. The study contributes to research by developing and validating a hierarchical model of …

' perceived overall service quality, satisfaction, and loyalty. This paper attempts, based on an extensive review of relevant …, customer satisfaction and customer loyalty in the context of Vietnam - emerging as a new potential market. The findings of this … satisfaction and in turn customer satisfaction has significant impact on customer loyalty. Implications and recommendations are …

The purpose of this paper is to examine how brand image, value equity (conceptualized as relationship value), and … link between brand image and customer loyalty. …

development of trust, commitment and satisfaction with the customers. The present study seeks to validate the relationship quality …