Purpose – The purpose of this paper is to develop a structured model to understand mall preferences among Indian customers. Design/methodology/approach – The present study uses fuzzy analytical hierarchy processing (FAHP). Use of Fuzzy Logic will provide a more reliable solution since it is...

Zusammenfassung Bis vor kurzem führten touristische Reiserouten in der Regel vom globalen „Westen“ in den so genannten „Rest der Welt“. Doch was passiert, wenn Menschen aus dem globalen Osten und Süden plötzlich in der Rolle zu bedienst leistender Touristinnen vor den Türen...

Purpose – To investigate the evolutionary process of the retail logistics network formation, and to propose a relationship framework between the logistics asset buyer (the retailer) and the logistics asset supplier (the third‐party logistics firm). Design/methodology/approach – The...

Purpose – This research paper aims to explore the application of Statistical Process Control (SPC) methods to measure the performance of a national supermarket chain's problem suppliers. The use of SPC control charts was expected to help in the understanding of the management of buyer/supplier...

Purpose – Nottingham Business School recently validated a suite of generic qualifications based round the theme of leisure retailing. The purpose of this paper is to describe the Advanced Diploma, where one of the first cohorts on the programme was pub managers and area managers from J.D....

Purpose – The purpose of this study is a comparative analysis of two electronic grocers, one success and one failure, in order to attempt to identify the critical success factors that contributed to their different performances. Design/methodology/approach – Four aspects of each company's...

Purpose – The purpose of this paper is to consider the value of history within a contemporary retail management and marketing context. Design/methodology/approach – The progress that has been made in incorporating historical methods and history into the retail management and marketing...