music and the idea of pattern-based performance as a paradigm for praxis, leading to continuous re-invention and re …

covariance were used for analysis. Findings – Two environmental interventions, music and scent, can increase customer …

Discusses many of the empirical studies relating to the effects of background music on a wide range of consumer … caution when attempting to manipulate specific aspects of their background music. A safer and potentially more effective … strategy would be to select background music that reflects the musical preferences of targeted consumer segments. Presents …

Zusammenfassung In diesem Beitrag wird die Kundenzufriedenheit und die Dienstleistungsqualität zur Beurteilung des …

Purpose – The purpose of this paper is to assess satisfaction of Generation Y (Gen Y) patients in Malaysia. Design … University Malaysia (IIUM). The majority of students at the IIUM comprise undergraduates who are within the age group categorised …

/methodology/approach – Data were collected from two senior laboratory administrators and 30 doctors of two hospital laboratories in Malaysia using …

and relationship quality in small healthcare organisations (SHOs) in Malaysia, by drawing from the mindfulness theory … strategies and relationship quality. Research limitations/implications – The study's sample was limited to SHOs in Malaysia …